FAQ's

Below, please find answers to some of the most frequently asked questions.  If you need further assistance, please contact our BEST WESTERN REWARDS® SERVICE CENTER.

About Best Western Rewards

Earning Best Western Rewards

HOW DO I EARN BEST WESTERN REWARDS POINTS?

Best Western Rewards members earn 10 points for every U.S. dollar spent (or the equivalent for other currencies), on their room rate including VAT in certain areas outside the United States, but excluding amounts paid for non-VAT tax and incidentals. The rate paid must be a qualifying rate to receive rewards points or airline/partner rewards. Best Western Rewards members can also receive points by shopping and converting points from other rewards programs or using services from our preferred partners. (Points and earning rules may vary by partner).

DO I NEED TO MAKE RESERVATIONS TO EARN POINTS OR MILES FOR MY STAYS, OR CAN I BOOK DIRECTLY WITH THE HOTEL?

Reservations are always recommended, but you do not need one in order to earn rewards for stays. Simply tell the front desk clerk that you would like to add your Best Western Rewards number to your reservation and your rewards will be credited to your account within 3 days of check-out.

CAN I EARN BEST WESTERN REWARDS POINTS FOR RESERVATIONS BOOKED ONLINE?

Yes, simply LOG IN to your Best Western Rewards account and book your reservation. To ensure you are credited the appropriate amount of points or airline/partner rewards for your stay; please present your Best Western Rewards card upon check-in at the hotel. Not a member? ENROLL IN BEST WESTERN REWARDS today!

WILL I RECEIVE POINTS IF I PAY FOR MY STAY WITH A BEST WESTERN TRAVEL CARD®?

Yes, you will earn points or airline/partner rewards when you pay with a Best Western Travel Card as long as you stay at a qualifying rate.

HOW DO I EARN AIRLINE REWARDS?

You may choose to earn airline/partner rewards with a number of our global airline partners. To earn airline/partner rewards with one of these partners, select an airline as your earning preference and include your frequent flyer number in your account profile.

You may change your earning preference online at any time by LOGGING IN to your Best Western Rewards account.

CAN I RECEIVE BOTH AIRLINE REWARDS AND BEST WESTERN REWARDS POINTS FOR A STAY?

Best Western hotels are not required to issue both points and airline/partner rewards for the same stay. Your designated earning preference (points or airline/partner rewards) will be credited accordingly for each stay. You may change your earning preference by LOGGING IN to your Best Western Rewards account.

If I book more than one room at a Best Western for the same night, will I earn points or airline/partner rewards for each room?

Best Western hotels are required to issue points OR airline/partner rewards for up to 3 rooms booked by the same member for the same night provided that the member pays for the rooms with at a qualifying rate and the other guests do not claim the points.

HOW LONG DOES IT TAKE FOR POINTS OR AIRLINE/PARTNER REWARDS TO APPEAR ON MY ACCOUNT?

Please allow up to 7 days for points or airline/rewards to post to your account. Airline or Partner Rewards can take up to two statement cycles to appear on your partner account. Be sure to show your card upon check-in to help expedite the posting of Best Western Rewards® points or airline/partner rewards. If you have stayed at a Best Western and would like to inquire about missing points or airline/partner rewards, please email our Customer Service team Denne e-postadressen er beskyttet mot programmer som samler e-postadresser. Du må aktivere javaskript for å kunne se den. and they will assist you.

WHAT DO I DO IF I'M MISSING POINTS OR AIRLINE REWARDS FROM A RECENT STAY?

If you provided your Best Western Rewards card or membership number at the time of your Best Western, stay please allow at least 7 days for points or airline miles to be posted to your account.

If more than 7 days have passed since your departure date and points or airline/partner rewards are not posted to your account, log in to your account and fill out the Missing Points or Airline/Partner Rewards Discrepancy request and you will get assistance in getting credit for that stay. For new Members, credit will be accepted for any qualifying Best Western Rewards® stay occurring within 30 days prior to enrollment in the Program.

PLEASE NOTE: Stays over 6 months old cannot be reviewed for points or airline/partner rewards. Best Western only has information on file for reservations made through www.bestwestern.com or one of our worldwide reservations centers.

If your hotel stay was made in another manner, please email a copy of the completed Missing Points or Airline/Partner Rewards Discrepancy Request (including your membership number) and a copy of your itemized hotel receipt to: Denne e-postadressen er beskyttet mot programmer som samler e-postadresser. Du må aktivere javaskript for å kunne se den. 

 

CAN I PURCHASE BEST WESTERN REWARDS POINTS?

Ja, du kan kjøpe fra 500 poeng for 5 USD, opptil 20.000 Rewards poeng av gangen. Kjøp av ekstra poeng kan kun gjøres gjennom medlemsservice.

Ring 800 11 624 eller sende en email til Denne e-postadressen er beskyttet mot programmer som samler e-postadresser. Du må aktivere javaskript for å kunne se den.

Redeeming Best Western Rewards

WHAT CAN I USE MY BEST WESTERN REWARDS POINTS FOR?

Best Western Rewards points can be used for a variety of awards, including global free room nights with no blackout dates, the Best Western Travel Card and gift cards for shopping and entertainment.

WHAT IS THE BEST WESTERN TRAVEL CARD?

The Best Western TRAVEL CARD is Best Western's gift card. It allows you to fit more than 4,000 hotels in over 100 countries and territories into your wallet! Travel Cards are accepted at all of Best Western's properties worldwide, they NEVER expire, and make a great gift for someone special. Explore the world with one convenient card!

HOW LONG DOES IT TAKE TO RECEIVE MY AWARD?

Please allow up to 2 business days for delivery of virtual gift cards. Regular gift cards can take up to 3 weeks once your order is placed. 

CAN I HAVE MY GIFT CARD RUSHED?

At this time we do not offer the ability to request expedited shipping or processing.

CAN I TRANSFER POINTS TO ANOTHER BEST WESTERN REWARDS ACCOUNT?

Yes. Points can be transferred between accounts that share the same physical address. To arrange a point transfer, please contact our Best Western Rewards CUSTOMER SERVICE team .

I'M A FEW POINTS AWAY FROM AN AWARD, WHAT CAN I DO?

If you're only a few points away from an award, you may purchase the remaining amount of points (500 points for 5 USD, up to a maximum of 20,000 points per transaction) to be eligible for the award. To process your request, please contact our BEST WESTERN REWARDS CUSTOMER SERVICE team.

ARE THERE RESTRICTIONS ON WHERE I CAN REDEEM MY POINTS FOR HOTEL STAYS?

You can redeem your points for hotel stays worldwide in over 100 different countries. Free nights range from 8,000 to 36,000 points, depending on the property type and location. Best Western Rewards members must have the necessary number of points to complete a free night based on the hotel’s individual point tier level. Search for hotels using your Best Western Rewards points. Should you not have the required amount of points for the stay upon arrival, you will be required to pay the prevailing rate.

ARE THERE BLACKOUT DATES FOR USING FREE NIGHTS AWARDS?

Free Room Nights are fully transferable and can be used at any Best Western brand lodging establishment in Asia, Australia, Europe, Central America, North America and South America that accepts the point value designated with the Free Room Night, subject to capacity controls and lodging establishment room availability, which may limit the availability of rooms offered at Best Western hotels. 

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